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Is this another journey into the unknown?

As we approach a period of uncertainty, how well is your business preparing itself? Do you find yourselves exploring the effectiveness and efficiency of your workforce?

Do you feel your workforce is better equipped to blend the demands of working from home and onsite?

How well are you protecting your information?

How has your customer journey modified itself without compromising on quality yet finely balancing the welfare of your workforce versus achieving customer excellence?

What security assessments have you conducted?

What tools have you invested in over the last 6 moths to transform and continue to grow your business?

Have you set new and revised ROI across your business?

IT, Legal, Procurement and Data Management teams are going to have a very busy time in the coming months and there is a scent of investment in the air. Many companies are reviewing their IT Infrastructure now. Not only are we in the middle of a Covid19 crisis, but we also face a number of high-profile products ending their support lives over the coming months. Naturally, some big choices lie ahead particularly around hosting, what way will you go?

  • On-Prem only
  • Private Cloud only
  • Single Public Cloud
  • Multi-cloud

In a recent survey conducted by StepStone, its specialist IT arm reported the following:

72% of Budget holders has shone a spotlight on how important the Tech department is to the daily running of the business

49% of IT Leaders believe their business will increase tech budgets in the future because of new learnings from Covid19

The question is, where are you on this scale, are you thinking ahead and protecting your business? Are you about to secure a new job with a company? If so, are they an investor or a watch this space player? Whatever the case, if you would like some independent advice, please get in touch to learn more about how we can help you.

#covid19 #cloudcomputing #transformation #innovation


Is there a storm ahead?

The UK has experienced its first storm on its shores recently but is this an indication that there is more to come and some which are brewing to impact the economy?

There have been some significant contributing factors and there are more to come in the staffing industry that could have profound affects on both the economy and the future jobs market.

We are all aware of Covid19 and its general disruption on life itself but what other factors are lurking which may still hamper the economy getting back on its feet. Is there another type of storm brewing? Are there emerging and future factors that will affect how quickly we get moving again?

  • People returning to work from being furlough
  • The speed at which companies integrate furlough workers to those who have had no break from Covid19
  • The performance of eco-systems within complex supply chains across many industries – If the mother ship is ready to go, are smaller organisations in the same shape or vice versa…
  • The attitude of employees returning to work – Will they be at home or in the office?
  • The general performance of certain industries and further risks of redundancies
  • The future view of jobs and how these may be required to adapt to withstand any future disruption or pandemic / local outbreaks
  • The evolving landscape impacting the contractor and the imminent changes to IR35
  • Brexit – I know, it should incur a fine for using the B word, but it is going to happen
  • A Tsunami of Talent surging into the market at one time due to issues of redundancy, contracts not being renewed, lack of new projects, lack of demand, higher levels of unemployment and slower levels of graduate recruitment

“Unemployment rate forecast to remain steady as furlough scheme continues The REC and IHS Markit have developed a model to ‘nowcast’ the UK’s headline unemployment rate. The latest nowcast model update points to an increase of just 9,000 in the Labour Force Survey measure of UK unemployment in the three months to July. This would mean that the unemployment rate would hold steady at its current level of 3.9%. Though only marginal, this would mark the first increase in unemployment since the three months to March and follows a decline of 10,000 in the three months to June. The recent changes in unemployment continue to appear relatively mild and contrast with other headline labour market data, including the Claimant Count. These differences can largely be explained by two key factors. First and foremost, the Coronavirus Job Retention Scheme has led to millions of people being placed on furlough as many companies were temporarily closed or ran at reduced capacity. Crucially, people placed on furlough are still classified as employed, while many are also eligible for benefits such as Universal Credit. Secondly, the ONS has recently highlighted an increase in the number of people who are economically inactive – those out of employment who are not looking for a new job – which has also helped to suppress the unemployment rate.” REC Aug2020

As you can see, there is a list of possible factors that could have an adverse effect on our recovery. This is reinforced by the ONS who have recently published their economic view in Q2 : https://bit.ly/3lfLoLQ Does this mean that we accept it and hope that things will slowly get better and back to normal? What is normal? Could this be the awakening of strong leadership and innovation? Can we use this as stimulus to create our own normal and shape our futures?

We have learnt some valuable lessons over the years when economies have been depressed : https://bit.ly/2QpmVWi One of these was to shrink the size of the government and reduce government spending : https://herit.ag/31syimx Can that work now? One thing is for sure, we got out of it then and we will do it again now.

So where do we go from here?

The REC asked the following to several leading organisations. Which job functions in your organisation, if any, do you think will see an increase or decrease of permanent members of staff and temporary agency workers in the next three months?

Overall, forecast demand for permanent staff in the short term was recorded at net: +5 this quarter. Forecast demand was higher than this average in just three occupational groups. Demand for Health & social care workers increased by eight percentage points rolling quarter-on-quarter to net: +39. At net: +26, the balance of demand for Education workers was up by 29 points, whilst demand for Technology staff rose by 12 points to net: +22. Standout occupational sectors for anticipated short-term demand for temporary agency workers included Industrial (+14 to net: +38), Technology (+10 to net: +32) and Legal & HR (+10 to net: +29). Due to limited base sizes these figures should be taken as indicative, not conclusive.

Emerging Technologies

“Where there is a crisis, there’s opportunity”. Robotic Automation and Machine learning are going to create a wealth of opportunities to those people willing to cross train, evolve their job roles and study. Accenture have also published their finding is this area : https://accntu.re/34vSINx

As spending for Al/ML projects increases in organisations, it also shifts focus away from C-level executives and into the hands of middle managers who are expected to formulate strategy, develop, and implement these initiatives with business results. This creates a worry about disappointing management, but also introduces more collaboration between business areas and IT. There is a chance for leaders to make their mark by taking calculated risks, creatively funding the finance of projects, and mobilising the project team to deliver it.

But what if AI/ML isn’t for you, what else is out there? Is IoT still on the agenda, is there an appetite for 5G, is serverless computing going to take off now we must work from home? Although not conclusive, here is some recent evidence explaining the top trends in 2020 : https://tek.io/3gu7NRX

All a bit too techy? These are some examples of how businesses can adapt; yet, there are going to be programs of work that exist now. Such as: Digital transformations, Infrastructure refreshes, Business Process re-engineering, Workflow streamlining, Working practice efficiencies and cost savings, cultural change, organisational design and transformation, health and safety updates, business continuity refreshes, training and education, mental wellbeing, LGBT and diversity and inclusion. All essential items for the modern and progressive workplace to act upon and lead on. All of this and we have not started on the green agenda…

In summary, there is light to be seen if you are in the tunnel, there is opportunity and growth available. We just must think differently about how we reach the end goal. What is certain, is that no matter how much automation or technology is involved, people will remain at the heart of it to drive it successfully through and make it work to improve lives. Keep positive and let us know your thoughts?

Coronavirus – Returning to the Workplace

Businesses need to ensure they can meet three key tests before bringing their people back to the workplace:

  • Is it essential? If people can continue to work from home they must continue to do that for the foreseeable future. If they cannot work from home, is their work deemed essential or could the business continue to use the Government’s Job Retention Scheme for longer, giving them the time needed to put safety measures and clear employee guidance and consultation in place? 
  • Is it sufficiently safe? Employers have a duty of care to identify and manage risks to ensure that the workplace is sufficiently safe to return to. Employers should take their time with gradual returns to work to test health and safety measures in practice and ensure they can work with larger numbers before encouraging more of their workforce back.  
  • Is it mutually agreed? It’s vital that there is a clear dialogue between employers and their people so concerns, such as commuting by public transport, can be raised and individuals needs and worries taken into account. There will need to be flexibility on both sides to accommodate different working times or schedules as ways of managing some of these issues.

As well as keeping up to date with the latest Government guidance employers should start thinking about the following areas, bearing in mind that the physical, emotional and mental well-being of the workforce must remain the key principle:

  • Managing returning to the workplace
  • Dealing with redundancies and related issues once the furlough scheme ends
  • Managing holidays, sickness and other absences.

How you manage a return to the workplace will depend on the type of closure arrangements you have been operating, however there are some common issues you will need to address:

  • All workplaces need to observe the Government’s social distancing guidance which seems highly likely to continue for some time to come. All staff who can work from home are expected to carry on doing so. It is essential that employers continue to base any plans for returning to the workplace on up-to-date Government and public health guidance in relation to COVID-19. The Health and Safety Executive will be conducting spot checks and has also published advice and guidance relating to COVID-19 on its website which may be useful when considering health and safety measures.
  • Given that the priority for every business is managing a safe return to the workplace for staff, it’s crucial to work in close collaboration with your health and safety and occupational health teams wherever possible. Communicate the practical measures you are taking to staff on a regular basis to help reassure them that their health, well-being and safety is your top priority. Make sure employees are clear about what rules and procedures they should follow both in the workplace and at home, especially if they begin to feel unwell.
  • You will need to review your workplace and consider – can staff maintain a 2m physical distance between each other? How will you manage meetings, interviews and other interactions? What about communal areas such as canteens or kitchen areas? How can you implement resourcing strategies to support physical distancing or staggering working hours so that not all staff are in at the same time?
  • All of the key protection and hygiene measures will continue to apply to minimise the spread of infection, such as reminding staff about regular and effective handwashing, and providing hand sanitiser. If your premises have been closed for a period of time, you should carry out a deep-clean before you reopen. You should therefore review your cleaning arrangements, for example ensuring all phones/keyboards etc are wiped daily with anti-viral cleaner. You can refer to the Government guidance for more information.
  • Depending on your working environment, you may need to consider providing additional PPE, including gloves, masks or anti-viral hand gel.  If you want people to wear gloves or masks, then you will also need to think about training and briefing staff on their correct usage – since both can be ineffective if used inappropriately. It’s also likely that more large-scale testing for COVID-19 infection will form a key part of facilitating a safe return to the workplace for larger numbers of employees. Employers should continue to monitor the latest government guidance and be prepared to act upon any changes.
  • Staff who travel or visit other company premises may also need additional equipment or briefing. Remote meeting facilities and video-conferencing should be encouraged wherever possible to minimise the need for staff to travel and/or use public transport.
  • The risks to people’s health from this pandemic are psychological as well as physical. These include anxiety about the ongoing health crisis and fear of infection, as well social isolation due to the lockdown. Many will have experienced challenging domestic situations, such as juggling childcare or caring for a vulnerable relative, as well as financial worries if their partner has had a reduction or a loss of income. Some will have experienced illness, or bereavement. Even if staff have carried on working and participating in video meetings, they will still need to adjust to working in a shared environment with colleagues. Some may take more time than others and it’s likely that most people will need a period of readjustment.
  • Some members of staff may have concerns about travelling and socially distancing on public transport – or it may not be as readily available. Many may find that they are still coming to terms with the significant change which society has seen, and the familiar workplace routines could feel very different.
  • It will be vital to have a re-orientation process for returning staff. Encourage and support every manager to have a one to one return meeting with every employee, where a key focus is on health, safety and well-being. Managers need to have a sensitive and open discussion with every individual and discuss any adjustments and/or ongoing support to facilitate an effective return to the workplace. This is especially important for those who have been furloughed, and should cover topics such as changes in company services or procedures, how specific customer queries or issues are being addressed, or changes in supply arrangements, as well as any changes to their work duties or tasks.
  • It will be important for every employer to ensure that the organisation culture is inclusive, and that every employee feels they are returning to a supportive and caring environment. The pandemic has had an unequal impact across the workforce in many ways, as different groups of employees, and individuals, will have been affected in diverse ways according to their job role and individual circumstances.

Virtual On-boarding Checklist

Key Elements:

Prior to Day One

  • Welcome pack
  • Send them an outline plan for the first week so the new joiner knows what to expect
  • How can the new starter prepare? Question them around a strong internet connection, quiet space to work etc

Induction Checklist

  • Spread the on-boarding programme over a number of days, ideally a week to allow for flexibility
  • Have regular check-in’s so the new employee doesn’t feel isolated or forgotten
  • Start with an on-line welcome video & presentation about the Company – history, culture, values, products/services
  • Use conferencing tools such as Zoom, Teams etc
  • Ensure IT access is set up
  • Compliance training –  use on-line resources, e-learning videos
  • 1-1 with Manager
  • Virtual meetings with the team to meet colleagues and any other new joiners
  • Review at end of week one, ask for feedback
  • Use an internal communication platforms such as Slack
  • Have a clear plan so they know what to expect
  • Assign 2-3 tasks or activities for the first week for them to complete

Example First Week Plan

Day One

  • Welcome to the Company video/presentation
  • Video on company culture & values
  • 1-1 with Manager
  • Introduction to on-line resources available
  • Task/Activity for employee to complete

Day Two

  • Check-in email or video call from Manager
  • Check-in with team or buddy
  • Set up IT equipment/access
  • Task/Activity for employee to complete

Day Three

  • 1-1 with Manager to discuss role/expectations
  • Virtual team meeting

Day Four

  • Check-in or video call with Manager
  • Check-in with buddy
  • Compliance training
  • Task/Activity

Day Five

  • 1-1 with Manager
  • Summary of week one activity
  • Feedback
  • Check-in with team/buddy
  • On-line social activity with team
  • How is the Tech holding up – Can any improvements be done?

How is Lockdown affecting the market?

As of April 2020

There is no getting away from the facts that unless you are a key worker, the employment market has ground to an almost stand still. There are still pockets of companies hiring people to work remotely but these roles are few and far between.

Although there is no clear end date; and why should there be, we are in unprecedented times, the markets will recover but how remains to be seen.

One thing is clear from all of this, remote working is the new normal. The question is, which companies will carry on embracing the new world and which ones will revert to how things were? Time will tell…

**CORONAVIRUS (COVID-19) UPDATE**

Statutory sick pay (SSP)

The government announced on Wednesday 4 March 2020 that all employees (or those treated as employees for Statutory Sick Pay) are entitled to payment from day 1 of sickness absence if the absence is in relation to the Coronavirus. This means that they will not have to meet the 4 day qualifying period. 

Once government has released more details about whether the eligibility criteria will change, we’ll update this section. 

Information regarding COVID 19, coronavirus.

Information regarding COVID 19, coronavirus.

Assembled by Touchscreen Talent Limited for clients as of 26/2/2020

There is lots of information on the internet advising the public on this matter. To save you time, we have sifted the employer-relevant materials from NHS, Gov.UK and Public Health England sources.

Some of this information is repeated or re-iterated in greater depth.

This could be classified as a global pandemic and is a dynamic situation, so listen to news broadcasts and if the UK Medical Officers raise the risk re-visit the quoted websites for an update.

Remember; you have a duty of care to yourselves, your family, to your business viability, to your employees and also a public duty as well; assess all of these aspects of advice and take the right decision for YOU.

In the event of mandatory isolation or medically advised self-isolation there is no legal obligation to do anything other than follow statutory regulation on sickness pay (SSP) or contractual agreement on absence (CSP) if this written into your contracts.

Do not put your business at risk by encouraging ‘presenteeism’ or allowing potential carriers to infect your teams because they do not want to lose pay.

NHS ADVICE

https://www.nhs.uk/conditions/coronavirus-covid-19/  Updated 25/2/20

Overview – Coronavirus (COVID-19)

Coronavirus (COVID-19) is a new illness that can affect your lungs and airways.

What’s the risk of catching coronavirus in the UK?

The UK Chief Medical Officers have raised the risk to the public from low to moderate. But the risk to individuals remains low.

Health professionals are working to contact anyone who has been in close contact with people who have coronavirus.

Symptoms of coronavirus

The symptoms of coronavirus are:

  • a cough
  • a high temperature
  • shortness of breath

But these symptoms do not necessarily mean you have the illness.

The symptoms are similar to other illnesses that are much more common, such as cold and flu.

Urgent advice: Call 111 now if you’ve been:

  • to Hubei province in China in the last 14 days
  • to Iran, areas of northern Italy in lockdown or “special care zone” areas in South Korea since 19 February
  • to other parts of mainland China or South Korea, Thailand, Japan, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the last 14 days and have a cough, high temperature or shortness of breath
  • to other parts of northern Italy (anywhere north of Pisa, Florence and Rimini), Vietnam, Cambodia, Laos or Myanmar since 19 February and have a cough, high temperature or shortness of breath
  • in close contact with someone with confirmed coronavirus

Do not go to a GP surgery, pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

There are lockdown areas in northern Italy and special care zones in South Korea

How coronavirus is spread

Because it’s a new illness, we do not know exactly how coronavirus spreads from person to person.

Similar viruses are spread in cough droplets.

It’s very unlikely it can be spread through things like packages or food. Viruses like coronavirus cannot live outside the body for very long.

How to avoid catching or spreading germs

There are things you can do to help stop viruses like coronavirus spreading.

Do

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately
  • wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available 
  • try to avoid close contact with people who are unwell

Don’t

  • do not touch your eyes, nose or mouth if your hands are not clean.

Do I need to avoid public places?

Most people can continue to go to work, school and other public places.

You only need to stay away from public places if you’ve been:

  • to Hubei province in China in the last 14 days
  • to Iran, areas of northern Italy in lockdown or “special care zone” areas in South Korea since 19 February
  • to other parts of mainland China or South Korea, Thailand, Japan, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the last 14 days and have a cough, high temperature or shortness of breath
  • to other parts of northern Italy (anywhere north of Pisa, Florence and Rimini), Vietnam, Cambodia, Laos or Myanmar since 19 February and have a cough, high temperature or shortness of breath
  • in close contact with someone with confirmed coronavirus

Treatment for coronavirus

There is currently no specific treatment for coronavirus.

Antibiotics do not help, as they do not work against viruses.

Treatment aims to relieve the symptoms while your body fights the illness.

You’ll need to stay in isolation away from other people until you’ve recovered.

Further information

GOV.UK ADVICE

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public Updated 24/2/20

Situation in the UK

Number of cases

As of 26 February, a total of 7,132 people have been tested in the UK, of which 7,119 were confirmed negative and 13 positive.

The Department of Health and Social Care will be publishing updated data on this page every day at 2pm until further notice. If more cases are confirmed in the UK, it will be announced as soon as possible by the Chief Medical Officer of the affected country.

Risk level

Based on the World Health Organization’s declaration that this is a public health emergency of international concern, the UK Chief Medical Officers have raised the risk to the UK from low to moderate. This permits the government to plan for all eventualities.

We have been working in close collaboration with international colleagues and the World Health Organization to monitor the situation in China and around the world.

Returning travellers

Based on the scientific advice of the Scientific Advisory Group for Emergencies (SAGE) the UK Chief Medical Officers are advising anyone who has travelled to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the last 14 days and is experiencing cough or fever or shortness of breath, to stay indoors and call NHS 111, even if symptoms are mild.

We are carrying out enhanced monitoring of direct flights from these areas. Passengers will be told how to report any symptoms they develop during the flight, at the time of arrival, or after leaving the airport.

These areas have been identified because of the volume of air travel from affected areas, understanding of other travel routes and number of reported cases. This list will be kept under review.

If you have returned from these specific areas since 19 February, you should call NHS 111 and stay indoors and avoid contact with other people even if you do not have symptoms:

If you have returned from these areas since 19 February and develop symptoms, however mild, you should stay indoors at home and avoid contact with other people immediately and call NHS 111. You do not need to follow this advice if you have no symptoms.

  • northern Italy (anywhere north of Pisa, Florence and Rimini)
  • Vietnam
  • Cambodia
  • Laos
  • Myanmar

Health protection regulations

The Health Protection (Coronavirus) Regulations 2020 have been put in place to reduce the risk of further human-to-human transmission in this country by keeping individuals in isolation where public health professionals believe there is a reasonable risk an individual may have the virus.

Information about the virus

A coronavirus is a type of virus. As a group, coronaviruses are common across the world. Typical symptoms of coronavirus include fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties.

Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease.

Novel coronavirus (COVID-19) is a new strain of coronavirus first identified in Wuhan City, China.

  • northern Italy (anywhere north of Pisa, Florence and Rimini)
  • Vietnam
  • Cambodia
  • Laos
  • Myanmar

Advice for travellers

British people travelling and living overseas following the outbreak of novel coronavirus should check the Foreign and Commonwealth Office travel advice.

The Foreign and Commonwealth Office has advised UK nationals to leave China where possible. If the situation continues to escalate the pressure on the Chinese health system may intensify, and it may also become harder for people to travel.

This change does not affect our advice for those returning from Wuhan or mainland China.

Travellers from Wuhan and Hubei Province and other specified areas

If you have travelled from:

You should immediately:

  • stay indoors and avoid contact with other people as you would with the flu
  • call NHS 111 to inform them of your recent travel to the area

Please follow this advice even if you do not have symptoms of the virus.

Lockdown areas in northern Italy:

  • in Lombardy: Codogno, Castiglione d’Adda, Casalpusterlengo, Fombio, Maleo, Somaglia, Bertonico, Terranova dei Passerini, Castelgerundo and San Fiorano
  • in Veneto: Vo’ Euganeo

Special care zones in South Korea:

  • Daegu
  • Cheongdo

Travellers from other parts of China and other specified areas

This advice applies to travellers who have returned to the UK from the following areas:

  • China
  • Thailand
  • Japan
  • Republic of Korea
  • Hong Kong
  • Taiwan
  • Singapore
  • Malaysia
  • Macau

If you have returned to the UK from any of these areas in the last 14 days and develop symptoms of cough or fever or shortness of breath, you should immediately:

  • stay indoors and avoid contact with other people as you would with the flu
  • call NHS 111 to inform them of your recent travel to the country

Please follow this advice even if your symptoms are minor.

If you have returned from these areas since 19 February and develop symptoms please follow this advice. You do not need to follow this advice if you have no symptoms:

  • northern Italy (anywhere north of Pisa, Florence and Rimini)
  • Vietnam
  • Cambodia
  • Laos
  • Myanmar

Read more about what you should do if you’re asked to self-isolate.

Summary of action taken

We have introduced advanced monitoring at airports with direct flights from China.

A team of public health experts has been established in Heathrow to support anyone travelling in from China who feels unwell. These hubs will bring in rotational teams of 7 clinicians, working in shifts, who will be on hand to support patients on arrival. This is in addition to medical staff who are already permanently in place at all UK airports and the advice issued to all UK airports for people travelling to and from China.

The government has issued clinical guidance for the detection and diagnosis of novel coronavirus (COVID-19), and infection prevention and control.

The Chief Medical Officer, Medical Director at PHE and Medical Director at NHSE/I have issued advice via a CAS (Central Alerting System) alert to frontline staff to increase awareness of the situation and any actions to take.

Most people who develop symptoms will get them after leaving the airport and so the priority is providing UK residents and travellers with the latest information to make sure they know what to do if they experience symptoms, and the NHS and PHE have an established plan to respond to someone who becomes unwell.

China has also introduced port-of-exit screening so people already exhibiting symptoms are not allowed to leave the country.

Diagnosis and analysis

Based on current evidence, novel coronavirus (COVID-19) presents with flu-like symptoms including a fever, a cough, or difficulty breathing. The current evidence is that most cases appear to be mild. Those who have died in Wuhan appear to have had pre-existing health conditions.

The UK is now one of the first countries outside China to have a prototype specific laboratory test for this new disease. Healthcare professionals who are contacted by a patient with symptoms following travel to Wuhan have been advised to submit samples to PHE for testing. Individuals should be treated in isolation

After the experience of severe acute respiratory syndrome (SARS) in 2003, PHE developed a series of diagnostic tests to detect any member of the family of coronaviruses. These have been used for several years and were able to detect the first UK case of Middle East respiratory syndrome (MERS) in 2012.

With the first reported publication of the genome sequence of a 2019 novel coronavirus, PHE was able to rapidly develop further specific tests for this virus, working with WHO and global network of laboratories.

When a clinician suspects novel coronavirus (COVID-19), they take samples from the nose, throat and deeper respiratory samples, package and send them safely to PHE Colindale. PHE can provide a laboratory result from this specific virus on the same working day.

PHE also has the capability to sequence the viral genome and compare this to published sequences from China, if a case occurs. This will provide valuable information on any mutations in the virus over time and allow an improved understanding of how it spreads.

PUBLIC HEALTH ENGLAND ADVICE

https://www.gov.uk/government/publications/novel-coronavirus-2019-ncov-guidance-to-assist-professionals-in-advising-the-general-public/guidance-to-assist-professionals-in-advising-the-general-public   Updated 26/2/20

Guidance to assist professionals in advising the general public

Updated 25 February 2020

If you have lived with or had close contact (within 2 metres for 15 minutes or more) with a confirmed case of COVID-19, you should contact NHS 111 for further advice.

1. Preventing spread of infection

There are general principles you can follow to help prevent the spread of respiratory viruses, including:

  • wash your hands often – with soap and water for at least 20 seconds. Use an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available. This is particularly important after taking public transport
  • avoid touching your eyes, nose, and mouth with unwashed hands
  • avoid close contact with people who are sick
  • if you feel unwell, stay at home, do not attend work or school
  • cover your cough or sneeze with a tissue, then throw the tissue in a bin. See Catch it, Bin it, Kill it
  • clean and disinfect frequently touched objects and surfaces in the home and work environment
  • if you are worried about your symptoms, please call NHS 111. Do not go directly to your GP or other healthcare environment
  • see further information and the Public Health England Blog

There is currently no vaccine to prevent COVID-19 acute respiratory disease. The best way to prevent infection is to avoid being exposed to the virus.

2. Actions on return from China and specified countries and areas

In addition to China, specified countries are listed in the specified countries and areas.

If you have lived with or had close contact (within 2 metres for 15 minutes or more) with a confirmed case of COVID-19, you should contact NHS 111 for further advice.

For healthcare professionals who have travelled to specified countries or areas, please follow the specific guidance for health care workers.

Category 1 countries/areas  Category 2 countries/areas
Wuhan city and Hubei Province  Cambodia
Iran  China*
Daegu or Cheongdo (Republic of Korea)  Hong Kong
Any Italian town under containment
measures
 Italy: north
   Japan
   Laos
   Macau
   Malaysia
   Myanmar
   Republic of Korea*
   Singapore
   Taiwan
   Thailand
   Vietnam

2.1 If you have returned from anywhere in Category 1 specified countries and areas in the last 14 days

If you are currently well:

  • stay indoors and avoid contact with other people as you would with flu viruses. You can find more information about how to do this
  • call NHS 111 to inform them of your recent travel to the area
  • your family do not need to take any precautions or make any changes to their own activities

If you become unwell:

  • please call NHS 111 immediately in order for you to be assessed by an appropriate specialist in hospital, as quickly as possible
  • follow the home isolation advice sheet

2.2 If you have returned from Category 2 specified countries and areas in the last 14 days

If you are well:

  • you do not need to avoid contact with other people
  • your family do not need to take any precautions or make any changes to their own activities

If you become unwell:

  • stay indoors and avoid contact with other people as you would with other flu viruses.
  • follow this home isolation advice sheet
  • call NHS 111 immediately in order for you to be assessed by an appropriate specialist in hospital, as quickly as possible

3. Symptoms and what to do

You should look for any of the following symptoms in the 14 days after the day you return from specified countries and areas:

  • cough
  • difficulty in breathing
  • fever (a temperature of 38 degrees C or higher)

If you have any of these symptoms, you should:

  • if it is an emergency, call 999 and tell them which country you have returned from in the last 14 days
  • if you are unwell, but it is not an emergency, call NHS 111 and tell them which country you have returned from in the last 14 days

Whilst you await further advice from NHS 111:

  • avoid contact with others
  • stay at home, do not attend work or school
  • do not travel while sick
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing. Throw tissues in the bin
  • wash hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitiser if soap and water are not available

4. Feeling unwell while away from home

Do not go to your GP, pharmacy, urgent care centre or a hospital if you become unwell. Instead call NHS 111, or 999 if an emergency (if you are seriously ill or injured or your life is at risk) and tell them which country you have returned from in the last 14 days.

Whilst you wait for advice from NHS 111 or an ambulance to arrive, try to find somewhere safe to sit where you are away from other people, and avoid touching people, surfaces and objects. Cover your mouth and nose with a disposable tissue when you cough or sneeze and put the tissue in your bag or pocket. then throw the tissue in the bin. If you don’t have any tissues available, cough and sneeze into the crook of your elbow.

4.1 On public transport

If you become ill whilst on public transport, stop your journey when you are able to do so and stay where you are and call NHS 111, or 999 if an emergency (if you are seriously ill or injured or your life is at risk), and tell them which country you have returned from in the last 14 days.

If you become unwell whilst at an airport, bus station or train station before a long journey, seek medical help as above and do not start or continue your journey.

4.2 In outdoor public spaces

If you are outside in an open space when you become unwell, stay where you are and call NHS 111, or 999 if an emergency (if you are seriously ill or injured or your life is at risk). Tell them which country you have returned from in the last 14 days.

4.3 Leisure activities

For example, at shops, restaurants, gyms, cinemas, theatres, and sporting events.

Speak to a member of staff, keeping at least 2 metres distance from them to reduce the risk of spreading infection. Ask them to find a room or area where you can isolate yourself behind a shut door, such as a changing room or staff office. If it’s possible to open a window, do so for ventilation.

Call NHS 111, or 999 if an emergency (if you are seriously ill or injured or your life is at risk) and tell them which country you have returned from in the last 14 days.

4.4 Places of worship

Isolate yourself behind a shut door if there is a room or area available. If it’s possible to open a window, do so for ventilation. If there is nowhere you can isolate yourself, return to your place of residence by the most direct route. Call NHS 111, or 999 if an emergency (if you are seriously ill or injured or your life is at risk) and tell them which country you have returned from in the last 14 days.

4.5 Educational settings

Keep 2 metres away from others and if possible, find a room or area where you can isolate yourself behind a shut door, such as a staff office or unused classroom. Make sure that children know to tell a teacher if they feel unwell. If it’s possible to open a window, do so for ventilation. If you need to go to the bathroom whilst waiting for medical assistance, use a separate bathroom if available.

Call NHS 111, or 999 if an emergency (if you are seriously ill or injured or your life is at risk) and tell them which country you have returned from in the last 14 days.

People who have returned from Category 1 specified countries and areas, in the last 14 days should avoid attending school, work or university. People who have returned from Category 2 specified countries and areas in the last 14 days, are advised to stay at home if they develop symptoms. All other students should continue to attend school or university.

4.6 At work (non-clinical settings)

People who have returned from Category 1 specified countries and areas should not attend work for 14 days after their arrival.

Find a room where you can isolate yourself away from others and shut the door. If it’s possible to open a window, do so for ventilation. If you need to go to the bathroom whilst waiting for medical assistance, use a separate bathroom if available. See below for advice on cleaning workspaces.

Call NHS 111, or 999 if an emergency (if you are seriously ill or injured or your life is at risk) and tell them which country you have returned from in the last 14 days.

4.7 With friends and family

Find a room where you can isolate yourself away from others and shut the door. If it’s possible to open a window, do so for ventilation. If you need to go to the bathroom whilst waiting for medical assistance, use a separate bathroom if available.

Call NHS 111, or 999 if an emergency (if you are seriously ill or injured or your life is at risk) and tell them which country you have returned from in the last 14 days.

It is important not to get too close to other people if you become ill – try to maintain 2 metres distance between yourself and others in order to reduce the risk of transmitting infection.

There are no restrictions for contacts of people who have recently been to Category 2 specified countries and areas and are well.

If someone is unwell in the household and has recently returned from specified countries and areas, please phone NHS 111 for further advice.

4.8 Mass gatherings

If you have returned from Category 1 specified countries and areas, in the last 14 days you should avoid mass gatherings. The risk to the general public attending mass gatherings is very low.

4.9 Post, packages, take-away food

The virus does not survive well for long periods outside the body and so it is highly unlikely that COVID-19 can be spread through post or packages.

It is highly unlikely that COVID-19 can be spread through food.

5. Cleaning shared spaces

If a person becomes ill in a shared space, these should be cleaned using disposable cloths and household detergents. Wash your hands after cleaning.

2020 : The year ahead

To name but a few, with the Olympics, European Football championships and Chris Froome back in the saddle to perhaps contest another Tour De France victory, there is plenty to look forward to in 2020.

Will the Employment Marketplace also offer this mixture of delights? Only time will tell…

Our forecast for 2020 is build upon a number of factors but will result in a positive year. We anticipate:

  • An immediate reaction to Brexit
  • An increasing number of companies declaring blanket “inside IR35” announcements
  • A turbulent H1 within the contracting community because of legislation changes in April 2020
  • Increased numbers of contract roles from H2 onwards
  • Increased levels of Permanent vacancies
  • A greater demand of engagement tools to create and elevate an organisation’s EVP
  • Permanent Salaries to stabilise in H2 / Q3 after a modest overall rise in them

2019 Review

Our predictions for 2019 were:

  • Increased training budgets
  • Increased permanent salaries
  • Increased numbers of contracting jobs
  • Increased reports of skills shortages
  • Increased numbers of career contractors moving back into Permanent jobs

Training was certainly on the agenda in 2019. Many companies realising that staff retention is key if they’re going to keep the best people. Training has been on the HR agenda for years yet due to economic circumstances, it’s something tough for businesses to keep pace with the overall demands and expectations on training. Thankfully, 2019 can evidence that increased investment and a steady L&D ship will pay off [https://www.personneltoday.com/hr/ld-budgets-grow-to-facilitate-future-skills-needs/]

2019 also witnessed rapid increases in salaries being offered to permanent members of staff. The cost of paying recruitment fees, inducing new hires, reduced periods of productivity and decreased morale was mitigated in 2019 by increased levels of counter offers and passive candidates gaining confidence in approaching their current employers and asking for increases in wages.

Real wage growth Regular pay grew by 3.5% (in nominal terms) for permanent and temporary employees in Great Britain, for the period between August–October 2018 and August–October 2019. When considering the change in real terms (i.e. adjusted for CPI), however, regular pay increased by 1.8%. For October 2019, the average regular pay wage, before tax and other deductions, was estimated by ONS at £510 per week in nominal terms. The real-terms figure (at constant 2015 prices) was £472 per week, which is still £1 (0.2%) lower than the pre‑recession peak of £473 per week recorded in April 2008 – reported by REC in December 2019

Last year also saw large numbers of employers having to review their rewards and benefits packages and working arrangements to cater for the needs of new hires. A handful of rapidly growing businesses and those experiencing aggressive growth were required to uplift their salaries to make themselves more desirable in a very competitive marketplace. With the UK now employing more people than ever before, it was key for companies last year to differentiate themselves and elevate themselves in order to be noticed and secure the talent that is in high demand.

Remote working or virtual teams also saw an increase and is growing in both reputation and popularity. As the need for staff grew last year, new thinking was adopted to leverage collaboration tools and adopt greater levels of trust and creativity to ensure talent was secured and projects were delivered.

This model was increasingly used by companies who hired contractors last year, There was an increase in the  number of remote working roles offered last year and even some permanent others had offers accommodate elements of flexible working to secure top talent, even if it wasn’t on offer at the beginning of the recruitment process.

Contractors didn’t have all their own way last year, whilst there was a steady and constant demand for contract resource for the first 9 months of 2019, the demand declined towards the end of the year as uncertainty grew over the forthcoming changes to IR35.

…Short-term forecast demand for temporary agency workers remained in positive territory this quarter (Q2) at net: +2, despite falling by 1 percentage point from the previous rolling quarter. However, it remained a notable 12 percentage points lower than the level recorded in the same period last year. The short term forecast demand for temporary agency workers is notably lower in the public sector (net: -16) than in the private sector (net: +13). KPMG

 A lack of clarity and miscommunicated information has drastically affected the attitudes towards hiring contractors and blanket decisions have been made in advance of the changes in legislation. These are tricky waters to navigate presently and it will clear up as time passes.

…This quarter, significantly more employers felt that economic conditions were worsening rather than improving. At net: -33, this was up one percentage point from the previous rolling quarter. In contrast, employers’ confidence in making hiring and investment decisions fell by three percentage points to net: -8, the lowest level since REC records began in mid-2016 – REC

Reports in 2019 consistently broadcast the shortage of skills within a number of industries especially Engineering and technology which doesn’t appear to be easing up and will without doubt be affected by the result of Brexit and the potential talent drain which will result from increased numbers of professional seeking work overseas or sought after talent heading back to their lands of origin to find new wealth and help stimulate other parts of the global economy.

Are contractors going back into Permanent employment? There is no data supporting this to date although with many IT based roles being captured by the changes in IR35, time will play its part to reveal the volume of people who jump back into permanent employment to secure improved working rights and benefits.

All in all. You can say we did pretty well to forecast the trends last year; so, we’ll see how we fair this year. Keep posted for our 2020 predictions.

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