Job Detail

Technical Services Manager

Lead Support teams and drive excellence.

Touchscreen Talent
West Midlands
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Category : IT Operations Manager Salary : £45,000 Experience(s) : 3 Year

Overview

You’ll be responsible for the SLA’s, customer analytics and service improvement, managing the team and reporting suitably to senior management.

About Touchscreen Talent

We form cost effective and meaningful Partnerships with organisations throughout England who seek to identify talent in the Technology and Leadership space. We take pride in working with Clients to identify and build the correct solution for their needs. We elicit their requirements, form an agreeable process and tailor a plan which meets the timescales, has the appropriate level of governance and ultimately embeds the natural steps to ensure a successfully executed campaign. We thoroughly select professionals and own a critical part of the selection process in order to help reduce the amount of time and hassle spent on this activity. We therefore save you money due to our results.

Technical Services Manager
West Midlands / South Staffordshire
£45000 + Benefits

Working in a busy and growing Software Business, as a Technical Services Manager, you will be responsible for leading a team of Technical Analysts covering 1st, 2nd and 3rd line support.

You’ll be responsible for the SLA’s, customer analytics and service improvement, managing the team and reporting suitably to senior management. You will enjoy working with customers, reducing IT issues and improving the service benefiting both customers and internal users.

Suitable candidates must possess excellent communication skills, effectively managing people whether they’re team members, stakeholders or customers. You’ll be technically competent and can effectively problem solve business challenges.

Skills/Experience

  • Minimum 3 years’ experience in managing a support desk
  • Strong communication skills.
  • Strong customer focus.
  • Have strong planning, organisational and time management skills and can manage changing priorities.

This is an involved role whereby you’ll be communicating frequently with customers, managers and internal staff. You’ll be driven by delighting customers and implementing a high performing culture.

Get in touch for further details. This is an excellent job and will offer you the chance to continue to utilise and further develop your skills.

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