Job Detail

ServiceNow Platform Specialist

ServiceNow roadmap production

Touchscreen Talent
Bedfordshire
Full Time
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Category : ServiceNow Salary : £75,000 Experience(s) : 5 Year

Overview

Define the ServiceNow roadmap in line with business priorities.

About Touchscreen Talent

We form cost effective and meaningful Partnerships with organisations throughout England who seek to identify talent in the Technology and Leadership space. We take pride in working with Clients to identify and build the correct solution for their needs. We elicit their requirements, form an agreeable process and tailor a plan which meets the timescales, has the appropriate level of governance and ultimately embeds the natural steps to ensure a successfully executed campaign. We thoroughly select professionals and own a critical part of the selection process in order to help reduce the amount of time and hassle spent on this activity. We therefore save you money due to our results.

ServiceNow Specialist

Bedfordshire

£75000

ServiceNow Platform Lead – Bedfordshire (Hybrid)

We’re seeking a strategic thinker and hands-on leader to take ownership of our ServiceNow platform. Based in Bedfordshire, this role offers the chance to shape a growing digital capability from the inside out—working with senior stakeholders to embed ServiceNow as a core business enabler.

Your Mission

  • Define and evolve the ServiceNow roadmap in line with business priorities
  • Lead governance and drive platform maturity across ITSM, ITOM, and HRSD
  • Act as the go-to authority for platform performance, scalability, and value
  • Build trust with senior leaders, translating needs into actionable outcomes
  • Guide a skilled internal team, setting direction and fostering growth
  • Oversee delivery of enhancements, upgrades, and new features
  • Represent the platform at senior forums, influencing strategic decisions
  • Monitor usage and experience, ensuring smooth, reliable service

What You Bring

  • Deep ServiceNow expertise across enterprise-scale environments
  • Proven leadership of platform strategy, governance, and delivery
  • Strong stakeholder engagement and C-suite influence
  • Experience managing technical teams and nurturing talent
  • Relevant certifications
  • A balance of strategic vision and operational execution
  • Familiarity with ITIL v4 and service excellence principles
  • Clear, confident communicator with a sharp eye for value

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