Job Detail

IT Support Analyst

Provide exceptional IT support

Touchscreen Talent
Telford
Full Time
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Category : 2nd line support Salary : £0 Experience(s) : 2 Year

Overview

To provide IT support to UK staff

About Touchscreen Talent

We form cost effective and meaningful Partnerships with organisations throughout England who seek to identify talent in the Technology and Leadership space. We take pride in working with Clients to identify and build the correct solution for their needs. We elicit their requirements, form an agreeable process and tailor a plan which meets the timescales, has the appropriate level of governance and ultimately embeds the natural steps to ensure a successfully executed campaign. We thoroughly select professionals and own a critical part of the selection process in order to help reduce the amount of time and hassle spent on this activity. We therefore save you money due to our results.

IT Support Analyst

West Midlands – Telford

 

Supporting UK users, this rapidly growing and successful company is now seeking to employer an eager to learn individual to join their wider IT Team. As an integral part of the IT team, supporting the internal IT infrastructure and providing 2nd line support to end-users you will resolve a wide-range of IT technical and business related Technical problems. Operating in a small team, you will work through tickets, provide desk side or remote support, work on projects and assist the company in meeting its strategic goals.

As IT Support Analyst your duties will include:

  • Investigate, diagnose and resolve IT support issues,
  • Working with users, other staff and third-party suppliers as appropriate
  • Work closely with the IT Team to develop and refine the systems in use.
  • Ensure potential information security risks are identified and dealt with as a priority
  • Assist with agreed plans to install or upgrade items of hardware and/or software

IT Support Technician Essential skills:

  • Excellent communication skills
  • LAN & WAN problem solving ability
  • SQL 2012 / 2016
  • Office 365, Exchange Online, SharePoint
  • Windows 10

IT Support Technician Desirable skills:

  • IT Security
  • ITIL Foundation

If you:

  • Enjoy helping people
  • Learning new systems and technology
  • Love working with people, constantly attending to the needs of colleagues and clients.
  • Thrive in a very busy and dynamic environment – even if things don’t always go right.
  • Naturally build relationships with people, whether in person or over the phone.
  • Instinctively solve problems and are always looking for ways to do things better.
  • Relish taking on responsibility and constantly look for ways to make your colleagues’ lives easier.

This is your ideal job. To understand how you get this post, get in touch ASAP…

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