Overview
You'll be offering valuable telephone support and expertise to their prestigious customers and will provide an efficient and precise support service.
Job Detail
Customer Support Analyst
Provide exceptional Customer support
Touchscreen Talent
Walsall
Full Time
About Touchscreen Talent
We form cost effective and meaningful Partnerships with organisations throughout England who seek to identify talent in the Technology and Leadership space. We take pride in working with Clients to identify and build the correct solution for their needs. We elicit their requirements, form an agreeable process and tailor a plan which meets the timescales, has the appropriate level of governance and ultimately embeds the natural steps to ensure a successfully executed campaign. We thoroughly select professionals and own a critical part of the selection process in order to help reduce the amount of time and hassle spent on this activity. We therefore save you money due to our results.
Customer Support Analyst
Walsall, West Midlands
£21,000 + OT + Bens
Working for this leading Digital Technology company, a new and exciting role now exists within this fun and vibrant employer. Working within the customer support team, you are part of a team of customer facing professionals. You’ll be offering valuable telephone support and expertise to their prestigious customers and will provide an efficient and precise support service.
Operating within SLA’s, you’ll handle issues over the phone and via a problem management system. You’ll support customers across a range of issues covering their bespoke software products, any hardware related issues and business process / flow problems through to resolution. This is an entry level role so there’s loads of training on offer…
Suitable candidates must have experience and be naturally skilled in the following:
- Microsoft Office Suite
- Very high level of analytical and problem solving capabilities
- Excellent verbal and written communication skills
- Excellent telephone manner
- Friendly and sociable
- a desire to progress within an IT business
- Retail, Hospitality or Leisure industries (Ideally Epos systems knowledge)
This is a great opportunity to join an established and successful business who are offering a great entry level role to the right person with the right level of ambition.