Job Detail

2nd Line Support Analyst

Support Business Critical IT systems

Touchscreen Talent
Birmingham
Full Time
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Category : 2nd line support Salary : £30,000 Experience(s) : 2 Year

Overview

The role of the IT Support Technician is to be an integral part of the IT team, supporting our internal IT infrastructure and providing 1st/2nd line support to end-users.

About Touchscreen Talent

We form cost effective and meaningful Partnerships with organisations throughout England who seek to identify talent in the Technology and Leadership space. We take pride in working with Clients to identify and build the correct solution for their needs. We elicit their requirements, form an agreeable process and tailor a plan which meets the timescales, has the appropriate level of governance and ultimately embeds the natural steps to ensure a successfully executed campaign. We thoroughly select professionals and own a critical part of the selection process in order to help reduce the amount of time and hassle spent on this activity. We therefore save you money due to our results.

2nd Line Support Analyst

West Midlands – Birmingham

£30,000 + Bens

Supporting UK and certain global users, the role of the IT Support Technician is to be an integral part of the IT team, supporting the internal IT infrastructure and providing 2nd line support to end-users you will resolve a wide-range of IT technical and business Tech problems. Operating in a small team, you will work through tickets, provide desk side or remote support, work on projects and assist the company in meeting its strategic goals.

As IT Support Technician your duties will include:

  • Provide 2nd line support for end-user queries
  • Monitor systems to ensure they are running optimally
  • Liaise with support providers and equipment manufacturers
  • Help introduce systems and processes to bring efficiencies as we grow
  • Work closely with the IT Team to develop and refine the systems in use.
  • Keep up to date on the latest projects to ensure effective appropriate systems and services are available to meet the existing and future needs of the company.

IT Support Technician Essential skills:

  • Windows Server 2012
  • Networking- AD, DNS, DHCP, TCP/IP, WAPs
  • GPO, Deployment techniques
  • Office 365, Exchange Online, SharePoint
  • Windows 10

IT Support Technician Desirable skills:

  • Azure
  • OSX
  • MDM (Intune)
  • Watchguard Firebox

If you:

  • Work at pace, getting through more actions than your colleagues / peers.
  • Have a meticulous eye for detail – no errors ever get past you.
  • Love working with people, constantly attending to the needs of colleagues and clients.
  • Thrive in a very busy and dynamic environment – even if things don’t always go right.
  • Maximise your time, flexibly adjusting plans and priorities to meet deadlines.
  • Naturally build relationships with people, whether in person or over the phone.
  • Instinctively solve problems and are always looking for ways to do things better.
  • Relish taking on responsibility and constantly look for ways to make your colleagues’ lives easier.

This is your ideal job. To understand how you get this post, get in touch ASAP…

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