Job Detail

Device Support Analyst

To help customers navigate O365 and office software

Touchscreen Talent
Wolverhampton
Full Time
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Category : 1st line support Salary : £24,000 Experience(s) : 1 Year

Overview

As an integral part of the IT team, supporting the internal IT infrastructure and providing 1st Line and 2nd Line support to end-users.

About Touchscreen Talent

We form cost effective and meaningful Partnerships with organisations throughout England who seek to identify talent in the Technology and Leadership space. We take pride in working with Clients to identify and build the correct solution for their needs. We elicit their requirements, form an agreeable process and tailor a plan which meets the timescales, has the appropriate level of governance and ultimately embeds the natural steps to ensure a successfully executed campaign. We thoroughly select professionals and own a critical part of the selection process in order to help reduce the amount of time and hassle spent on this activity. We therefore save you money due to our results.

Device Support Analyst
West Midlands
£24000

Supporting UK users, this rapidly growing and successful company is now seeking to employer an eager to learn individual to join their wider IT Team. As an integral part of the IT team, supporting the internal IT infrastructure and providing 1st Line and 2nd Line support to end-users. As the first point of contact, you will resolve a wide-range of IT technical and business related problems. Operating in a small team, you will work through tickets, provide desk side or remote support, work on future projects and assist the company in meeting its strategic goals.

As Device Support Analyst your duties will include:

  • Logging and managing incidents and requests.
  • Working on a fast-paced support desk including working on occasion, outside of normal working hours.
  • Investigate, diagnose and resolve IT support issues,
  • Working with users, other staff and third-party suppliers as appropriate
  • Ensure potential information security risks are identified and dealt with as a priority
  • Assist with agreed plans to install or upgrade items of hardware and/or software

Essential skills:

  • Excellent communication skills
  • Hardware and software support skills
  • Office 365, Exchange Online, SharePoint
  • Windows 10

Desirable skills:

  • IT Security
  • ITIL Foundation
  • LAN & WAN problem solving ability
  • Linux

If you:

  • Enjoy helping people
  • Learning new systems and technology
  • Love working with people, constantly attending to the needs of colleagues and clients.
  • Thrive in a very busy and dynamic environment – even if things don’t always go right.
  • Naturally build relationships with people, whether in person or over the phone.

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